Manawatu Delivery  TUESDAY & North Island Delivery WEDNESDAY - Cancellation by 10pm Friday prior

Once we have begun production of your meal pack from these times we will not accept any cancellations of your order.


Due to Health and Safety reasons, we are unable to accept product returns once they have left our facility.

Please do not send your meals back to the manufacturer.

There are certain situations where only partial refunds are granted:

Incorrect meals delivered
Damaged/broken products
Poor quality ingredients
Delivery errors out of the customer’s control


Once we have received your application for refund, and have conducted all due diligence, we will notify you of the approval or rejection of your refund request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We may also offer a product voucher in place of an order refund if accepted by the customer. Once an offer of voucher has been accepted by the customer, no monetary refund will be available.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

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Artisan Kitchen, 20 Schnell Drive, Palmerston North

Copyright © 2020 ARTISAN KITCHEN